Patient Risk Management 101: Best Practices for Patient Conflicts, Documentation, Complaint Prevention & Termination

About this Seminar

Dental schools don’t spend time teaching you how to effectively manage practice-related patient risks. Join a corporate lawyer who trains dental professionals to learn about practical, low-cost and easy-to-implement processes, best practices and strategies to protect your practice from patient complaints and conflicts.

This presentation helps dentists and office managers prevent costly patient complaint and conflict risks. Learn how to be more proactive using forms, notices, policies, staff training and conflict management practices to prevent practice nightmares. Develop strategies for patient risk management including patient termination.

WORKSHOP DETAILS

The workshop is a combination of subject matter presentation, video examples, and group engagement. This interactive presentation is divided into 5 sections:

1. Introducing and examining the concept of dental practice patient risk management.


2. Outlining the range of common patient risks that require management in dental practice.


3. Providing best practice recommendations for managing patient risks.


4. Developing your patient management processes to ensure consistency, clarity and proper documentation so that you avoid common problems and have evidence ready if you are subject to a complaint.


5. Developing skills for having hard conversations and effectively dealing with conflicts.

Presenters

About Paul Pelletier

LL.B. CAPS PMP

Paul is a corporate lawyer and business executive specializing in workplace culture, leadership, diversity/inclusion, and conflict management. Paul is the former Chair of Diversity and Inclusion at the Attorney General of BC and the author of two books, including The Workplace Bullying Handbook. Paul’s website is https://pushingpastimpossible.com

Paul’s goal is to help build respectful, healthy, well-managed, inclusive practices where both staff and patients thrive. Paul’s clients include Dental Associations (British Columbia, Ontario, Quebec, Newfoundland, Alberta, Saskatchewan, Yukon), dental conferences and events (PDC, JDIQ, ODA, ADA, NLDA, SDA, RDH Evolve, Ottawa Dental Society), professional associations (medical, engineering, project management, travel), Intel, AT& T, American Airlines, Cora, universities, law firms, and Project Management Institute (PMI) chapters.