Dental Practice HR Risk Management 101: Best Practices for Staff Recruitment, Conflicts, Performance Management, and Termination

About this Seminar

Dental schools don’t spend time teaching you how to effectively manage the human resources risks that can make or break the success of your practice. Join a corporate lawyer who trains dental professionals to learn about practical, low-cost and easy to implement processes, best practices and strategies to successfully risk manage HR issues.

This presentation helps dentists and dental office managers prevent time-consuming, costly and hard to manage hiring, performance management, termination and staff complaint risks. Participants will learn how to be more proactive and use forms, policies, contracts and conflict management practices to prevent common dental practice nightmares. They will develop tools and skills that help them succeed as risk management leaders.

PRESENTATION DETAILS

The presentation is a combination of subject matter presentation, video examples, and group engagement. This interactive presentation is divided into 5 sections:

1. Introducing and examining the concept of dental practice HR risk management.


2. Outlining the range of common HR risks that are preventable in dental practice.


3. Providing best practice recommendations for managing HR risks.


4. How to improve your HR processes and management practices including for hiring, performance management and terminating staff.


5. Question and Answer section.

Presenters

About Paul Pelletier

LL.B. CAPS PMP

Paul is a corporate lawyer and business executive specializing in workplace culture, leadership, diversity/inclusion, and conflict management. Paul is the former Chair of Diversity and Inclusion at the Attorney General of BC and the author of two books, including The Workplace Bullying Handbook. Paul’s website is https://pushingpastimpossible.com

Paul’s goal is to help build respectful, healthy, well-managed, inclusive practices where both staff and patients thrive. Paul’s clients include Dental Associations (British Columbia, Ontario, Quebec, Newfoundland, Alberta, Saskatchewan, Yukon), dental conferences and events (PDC, JDIQ, ODA, ADA, NLDA, SDA, RDH Evolve, Ottawa Dental Society), professional associations (medical, engineering, project management, travel), Intel, AT& T, American Airlines, Cora, universities, law firms, and Project Management Institute (PMI) chapters.

About Andrea Roberts

Andrea Roberts is the CEO and Founder of RascalHR Systems Inc., a British Columbia-based company transforming legal HR for small and medium-sized businesses across Canada. RascalHR has become Canada’s first platform to make legal HR compliance both accessible and affordable—no lawyers on speed dial required.

With over 25 years of experience in employment law and HR, Andrea knows a thing or two about building strong teams and keeping the right people on board. She’s a certified TopGrading recruiter who helps organizations hire and retain top talent (without the usual HR headaches).

An award-winning leader, Andrea was named the 2025 Corporate Leader of the Year at the Surrey Women in Business Awards by the Surrey Board of Trade—proof that shaking up the status quo pays off. She’s also a sought-after speaker and consultant known for her passion for practical, people-first HR solutions that empower businesses and foster positive workplace cultures.